You're a beautiful woman probably...

When we recently went to the USA it was interesting to compare the standards of customer service in bars, restaurants etc in Massachusetts (Boston and Provincetown) with the ones in the UK. A very sociable American staying at the same guest house as us thought that the fact that staff in the USA are low paid and rely on tips means they've developed a more definite "service culture", leading to better service. I'm not sure about this. Certainly the service we got in the USA was in general more attentive, but I'm not sure that it was much more polite or, overall, any better. Yes, it's nice to be asked "How are you today?" when you arrive, but we never quite believed the asker was interested in the answer. In one establishment we stood at the counter for about three minutes while the person behind it carried on making some sandwiches, looking up at us occasionally but not acknowledging our presence. Finally she came and said "Hello. How are you...

Another rant, I'm afraid. I think I've said here before that the Tyne and Wear Metro doesn't provide the service it should, or that it used to. I have quite a list of grumbles: fares going up well above the rate of inflation every year; distorted station announcements with the beginning cut off for months at a time; ticket machines that don't work and no published timetable for the supposed investment in new ones; dirty and overcrowded trains; services that finish just when you need them most; having to wait 20 minutes on more than one occasion with the board saying "Next train 2 minutes" for the whole time and no spoken announcement. From the dismissive replies I've had to a couple of letters about Metro's shortcomings, I get the impression that the Metro management is not really interested in customer service. The thing that gets my goat the most - and this applies to the buses too - is that there are no trains on Christmas Day or New Year's Da...