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Public Transport Grumbles

Another rant, I'm afraid. I think I've said here before that the Tyne and Wear Metro doesn't provide the service it should, or that it used to. I have quite a list of grumbles: fares going up well above the rate of inflation every year; distorted station announcements with the beginning cut off for months at a time; ticket machines that don't work and no published timetable for the supposed investment in new ones; dirty and overcrowded trains; services that finish just when you need them most; having to wait 20 minutes on more than one occasion with the board saying "Next train 2 minutes" for the whole time and no spoken announcement. From the dismissive replies I've had to a couple of letters about Metro's shortcomings, I get the impression that the Metro management is not really interested in customer service. The thing that gets my goat the most - and this applies to the buses too - is that there are no trains on Christmas Day or New Year's Da...